We are seeking a reliable and proactive IT Support Manager to manage the day-to-day operation of our IT systems and infrastructure. This role provides help desk support and is a hands-on, standalone office-based role that would suit someone who enjoys resolving a range of technical issues including both routine and non-routine support-related queries.
While this role is a standalone role for the Celestion site, you will interface and collaborate at Group level with our Global IT team as we use shared systems and resources. This is a key role for Celestion’s UK operations, focused on delivering reliable, day-to-day IT support and infrastructure management.
Key Responsibilities include:
- Managing the daily operations of network infrastructure, servers, VOIP systems, and mobile communications
- Providing first-line and escalated IT support to both internal and remote users in other time zones, ensuring prompt resolution of issues
- Maintaining system reliability and perform routine checks and updates
- Aligning I.T infrastructure with current and future business goals and requirements
- Managing the I.T budget effectively, including procurement planning
- Developing and implementing risk assessments, disaster recovery, and backup strategies
- Sourcing and managing installation of new or replacement hardware/software
- Ensuring all I.T practices are compliant with applicable laws, codes, and regulatory standards
- Performing ongoing system testing, troubleshooting, and optimization
- Leading the implementation of network, data, and system security measures
- Representing the UK office within the global IT team.
Required Skills & Experience:
- Microsoft Technologies
Proficient in Windows 10/11 and Office 365 installation, configuration, and troubleshooting.
Skilled in managing Windows Server 2016/2019, Exchange Online, Active Directory, and Group Policy. - Virtualisation
Strong knowledge of VMware vSphere ESXi and vCenter. - Networking
Experience configuring and maintaining firewalls, switches, WLANs, WANs, DHCP, DNS, TCP/IP, and client SSL VPNs in SME environments. - Security
Daily management of centrally managed antivirus and SaaS-based email security platforms. - Interpersonal
Excellent communication and customer service skills, with a focus on supporting internal and remote users effectively.
Desirable Skills & Experience:
- Storage Systems
Familiarity with HPE SAN/NAS environments. - Backup & Recovery
Experience using Veeam Backup & Recovery for onsite and offsite strategies. - Telephony Systems
Hands-on experience with VOIP systems, especially Avaya IP Office on-premise platforms.
As well as these skills you will be a team player able to work with a minimum of supervision. The successful candidate will be joining a friendly team within a fast-paced and exciting working environment.
In addition to a competitive salary, we offer the following benefits:
- Enhanced sick pay
- Employee Assistance Programme
- Enhanced pension
- Free onsite parking
- Employee discount
- Free tea and coffee
Here at Celestion we know it’s our people that make our business great, we work hard as a team and do our best to ensure our staff feel supported and valued. Please note, due to the location of our office you will ideally need to have your own transport.
Job Types: Full-time, Permanent.
Salary: Competitive, plus discretionary annual bonus.
To apply, send your CV and a covering letter to: Human Resources, Celestion, Claydon Business Park, Great Blakenham, Ipswich IP6 0NL, UK or via email.
